Frequently Asked Questions


  • How much does it cost?

    It's 100% free and will remain so. Formlog.com is advertiser supported. In the future, we will be offering premium services for which there may a be a charge.

  • Can I use your service outside the USA?

    Yes, you can use our service in any country as long as you abide by our Terms of Service.

  • Can I use the service if I don't have my own web-site?

    Yes you can. You can use our service to create a hosted form (this is coming soon!!). You will be provided with a URL where your customized form can be found. Just tell your users to go to that URL to enter the information you request.

  • How do I get the information that is submitted from my forms?

    The information that is submitted from your forms is sent to the e-mail address you specify during the signup proces. A copy of your form is also stored online in your FormLog.com inbox which allows you to read your messages on the web.

  • How long does it take to receive my e-mail after someone submits my form?

    FormLog.com sends an e-mail to you with the form contents at the time the form is submitted. Depending on your email service, it should arrive in your mailbox within a minute or two at the most.

  • I can see the form messages in my FormLog.com inbox but why aren't they sent to my e-mail address?

    It is possible that the form messages sent to you are being tagged as being junk email. Check your "Junk-mail" folder.

  • Are all form messages stored in your database?

    Yes. All messages are stored in our databases for 30 days after they are submitted. Just log into the members area to access and read your stored messages.

  • Can I turn off the form messages storage?

    No. Form messages are always stored in our database.

  • Is it possible for visitors to find out my e-mail address from my form?

    Visitors cannot find out your e-mail address via your form. Using our forms will also help prevent your e-mail address from being spammed because we hide your e-mail address from spam bots that harvest e-mail addresses off of web sites.

  • Do your service provide an autoresponder?

    No. We used to provide an autoresponder with our service but it was being used to send unsolicited e-mails (SPAM).

  • Does FormLog.com provide hosted forms?

    This feature is coming soon.

  • Can I have my forms e-mailed to more than one e-mail address?

    This is currently not possible. But we might implement this feature in the future.

  • Can I ask for credit card information with FormLog.com?

    No. We recommend that you do not use FormLog.com for gathering credit card information or other confidential information from your form. The data that is sent from the forms is in no way encrypted before transmission. It is possible for the form data to be intercepted as it travels across the Internet. For this reason, we recommend that you do not use Formlog.com to ask your website visitors for confidential information.

  • Can I pay you to remove the ads from my form result page?

    This is currently not possible, but we are working on it.